Frequently Asked Questions

Current cruise parking information is available here.

At the Port of Palm Beach, the self parking fee is waived to vehicles that meet one of the following requirements:

• Display the Disabled Veteran "DV" license plate; or                       
• Have specialized equipment, such as ramps, lifts, foot or hand controls for use by a disabled person

Margaritaville at Sea Paradise begins boarding its passengers as soon as the previous passengers disembark and the ship clears U.S. Customs. This may vary by sailing, but passengers may arrive and wait in our air conditioned cruise terminal.

All passengers of the Margaritaville at Sea Paradise should arrive before 3:00 p.m. to be admitted onto the cruise ship. Terminal doors close promptly at 3:00pm. You will not be permitted to enter the terminal or embark your sailing after 3:00 pm. 

Passengers that arrive after 3:00 pm, will be denied boarding and will constitute a "no show," subject to the penalties and fees outlined in Margaritaville at Sea's Cancellation Policy. 

For more infromation, visit Margaritaville at Sea's website.

View current parking information here.

Yes, Port security is 24/7, and there are security cameras monitoring the lot at all times.

The cruise line's lost and found department is located at the ticket counter in the Cruise Terminal. The contact number is: 1-800- 814-7100.